Refund Policy

At Cleaner by the Bay, we strive to provide exceptional cleaning services to all of our clients. Our refund policy is designed to ensure transparency and fairness for both our customers and our business. Please read this disclaimer carefully before engaging our services.

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1. Eligibility for Refunds

Refunds are available only for services that have been pre-paid and not yet rendered. If you are dissatisfied with the quality of our cleaning services, please notify us within 24 hours of the service, and we will work to address the issue in accordance with our Happiness Guarantee. Refunds are subject to review and are not guaranteed unless Cleaner by the Bay determines that the service provided was not as described.

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2. Limitations

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Refunds will not be issued for services that have already been completed unless the client has given Cleaner by the Bay a reasonable opportunity to rectify the situation through a re-cleaning or other corrective measures. Refunds do not apply to services that are partially completed due to customer-requested changes or incomplete access to the premises.

 

3.Exclusions

Refunds do not apply to the following:

• Services canceled without proper notice (24 hours before the scheduled appointment)

• Situations where cleaning access was not provided (lockouts, inaccessible areas, etc.)

Services affected by force majeure events, such as natural disasters or unexpected circumstances beyond our control.

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4.Non-Refundable Fees

Certain fees, such as booking fees, cancellation fees, and late payment fees, are non-refundable. These fees are charged to cover administrative costs and operational expenses.

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5. Changes to the Refund Policy

Cleaner by the Bay reserves the right to modify or update this refund policy at any time. Changes to the policy will be communicated to customers in advance and will apply to future services.

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6. Governing Law

This refund policy is governed by the laws of Victoria, Australia, and any disputes arising under this policy will be subject to the jurisdiction of the courts in Victoria, Australia.

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