Privacy Policy

At Cleaner by the Bay, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our house cleaning services, visit our website, or communicate with us.

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1. Information We Collect

We collect personal information to provide you with the best possible cleaning services. This information may include:

• Personal Details: Your name, address, email, and phone number when you book our services.

• Payment Information: Credit card or payment details for service transactions.

• Service Details: Information about your property (size, type, cleaning preferences) to tailor our services.

• Communication: Any correspondence through email, phone, or our website, including feedback, inquiries, or service requests.

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2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule, provide, and manage cleaning services tailored to your needs.

• Payment Processing: To handle payments securely for the services provided.

• Communication: To respond to inquiries, send service reminders, provide updates on bookings, and send relevant service-related notifications.

• Customer Support: To improve customer service and address any concerns or issues you may have.

• Marketing: With your consent, we may send occasional promotional offers, newsletters, or updates related to our services.

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3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive payment information is encrypted, and we restrict access to your personal data to authorized employees and contractors only.

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share necessary details with our trusted cleaning contractors to deliver services.

• Legal Requirements: If required by law or to comply with legal processes, we may disclose your information.

• Business Transfers: In the event of a business transfer (such as a merger or sale), your information may be part of the assets transferred.

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5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to improve its functionality. You can control the use of cookies through your browser settings.

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6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal data we hold about you.

• Correction: You can update or correct any inaccuracies in your personal information.

• Deletion: You may request the deletion of your personal data, subject to any legal obligations.

• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.

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7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

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8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

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9. Changes to This Policy

Cleaner by the Bay reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

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Cleaner by the Bay
Email: hello@cleanerbythebay.com
Phone: 0420 895 388

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By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.